FAQS

Q. Is ordering online secure?

A. Yes. We prioritize the security of your information when placing orders. All data provided during the ordering process is restricted to our staff, who are regularly trained on our security and privacy policies. If you have further questions about online security, please email us at support@ourstore.com.

Q. How do I place my order?

A. Here's a simple guide to placing your order:

1. Click on the product you want to buy.
2. Select "Add To Cart".
3. Repeat for additional products if desired.
4. Click on "Cart" in the menu.
5. Proceed to checkout.
6. Fill in billing details and review order summary.
7. Click "Place Order" to confirm.
8. You'll receive a confirmation email.

Q. How do I cancel an order?

A. To cancel your order, log in to your account. Guest users can call our helpline during office hours. You can also cancel during the final confirmation call.

Q. What is your returns policy?

A. Please refer to our "Return Policy" for details.

Q. What is your refund policy?

A. Please refer to our "Refund Policy" for details.

Q. What is your shipping cost?

A. We offer free shipping (Rs 0/-).

Q. Which service do you use for shipping?

A. We utilize "M & P," "TCS," and "Leopards Courier Services."

Q. What is your delivery time?

A. We deliver within 2-3 working days after confirmation.

Q. How do I order an out-of-stock product?

A. You can pre-order by contacting us via call or email.